Troubleshooting

Error "smart card logon is not supported for your user account"
Symptoms Smart card logon fails with error You cannot use a smart card to log on because smart card logon is not supported for your user account, which pos...
Tue, 27 Nov, 2018 at 10:47 PM
OpenSSH 7.8 Client Not Supported
Due to a possible issue with certificate based public key authentication, OpenSSH 7.8 Client is not supported by PrivX. If you are using OpenSSH 7.8 Client,...
Fri, 30 Nov, 2018 at 9:57 AM
Hosts with Personal Accounts Enabled Not Visible in Connections
Symptoms Hosts with personal accounts enabled are not visible in connections despite both conditions below: Personal accounts are enabled on affected hos...
Wed, 21 Nov, 2018 at 2:49 PM
All Microservices apart from Keyvault Down
Symptoms All microservices apart from Keyvault down Files nginx.* and nxing-internal.* missing from /etc/nginx/ssl/ Many logs show errors, e.g. KEYVAUL...
Sun, 30 Sep, 2018 at 11:10 AM
Login with Correct Username and Password Fails
Symptoms Login with correct username and password fails with both conditions: Received error Invalid username or password Logfile /var/log/messages cont...
Tue, 5 Jun, 2018 at 12:35 PM
AD That Has Previously Worked Fails
Symptoms An Active Directory that has previously worked fails with ERROR / LDAP Result Code 49 "Invalid Credentials": 80090308: LdapErr: DSID-0C0...
Tue, 5 Jun, 2018 at 1:33 PM