Troubleshooting

Error "smart card logon is not supported for your user account"
Symptoms Smart card logon fails with error You cannot use a smart card to log on because smart card logon is not supported for your user account, which pos...
Tue, 27 Nov, 2018 at 10:47 PM
OpenSSH 7.8 Client Not Supported
Due to a possible issue with certificate based public key authentication, OpenSSH 7.8 Client is not supported by PrivX. If you are using OpenSSH 7.8 Client,...
Fri, 30 Nov, 2018 at 9:57 AM
Hosts with Personal Accounts Enabled Not Visible in Connections
Symptoms Hosts with personal accounts enabled are not visible in connections despite both conditions below: Personal accounts are enabled on affected hos...
Wed, 13 Nov, 2019 at 12:39 PM
All Microservices apart from Keyvault Down
Symptoms All microservices apart from Keyvault down Files nginx.* and nxing-internal.* missing from /etc/nginx/ssl/ Many logs show errors, e.g. KEYVAUL...
Sun, 30 Sep, 2018 at 11:10 AM
Login with Correct Username and Password Fails
Symptoms Login with correct username and password fails with both conditions: Received error Invalid username or password Logfile /var/log/messages cont...
Tue, 5 Jun, 2018 at 12:35 PM
AD That Has Previously Worked Fails
Symptoms An Active Directory that has previously worked fails with ERROR / LDAP Result Code 49 "Invalid Credentials": 80090308: LdapErr: DSID-0C0...
Tue, 5 Jun, 2018 at 1:33 PM
"Administratively prohibited" Error with Native Clients and Extenders
Symptoms Native-client connections via PrivX Extender fail with  Error "Administratively prohibited" Causes and Solutions This section de...
Mon, 10 Jun, 2019 at 1:53 PM
"Unable to connect to Extender/Carrier" During Web Connections
Symptoms "Unable to connect to Extender/Carrier" error shown in the GUI when connecting to web targets. Solutions Ensure your PrivX Carrier is ...
Mon, 17 Jun, 2019 at 5:16 PM
"Unable to connect to Web Proxy" During Web Connections
Symptoms "Unable to connect to Web Proxy" error shown in the GUI when connecting to Web targets. Solutions Ensure that the your PrivX Web Proxy...
Mon, 17 Jun, 2019 at 5:23 PM
"Proxy does not allow connections" During Web Connections
Symptoms Browser displays "proxy does not allow connections" or similar error message when connecting to web targets. Solutions Squid service i...
Mon, 17 Jun, 2019 at 5:21 PM