Troubleshooting

Windows Revocation Failures
Symptoms / Windows Errors Solutions Error shown to the user: The revocation status of the domain controller certificate used for the smart card authent...
Fri, 28 Feb, 2020 at 4:02 PM
Windows Login Failures
Symptoms / Windows Errors Solutions Both certificate and password authentication fail. Ensure the user has adequate permissions to login to target ...
Mon, 25 Nov, 2019 at 1:31 PM
Error "Host Cannot be redeployed" when Deploying a New Cloned Host
Symptoms Error "Host Cannot be redeployed" is shown when deploying a new cloned host. Solutions Machine_ids must be unique. Please clear the ma...
Mon, 10 Feb, 2020 at 1:31 PM
Error "Bad configuration option: AuthorizedPrincipalsCommand" when running the deploy script
Symptoms Error "Bad configuration option: AuthorizedPrincipalsCommand" when running the deploy script. Root Cause Unsupported OpenSSH version (...
Mon, 13 Jan, 2020 at 6:56 PM
ERROR:dbus.proxies:Introspect error during postinstall
Symptoms In some cases SELinux is known to prevent automatic firewall configuration, resulting in errors like the following during postinstall: cloud-i...
Wed, 8 Apr, 2020 at 12:20 PM
Microsoft Remote Desktop version 10 for Mac Does Not Display Text
Symptoms Microsoft Remote Desktop version 10 for Mac does not display text: Solution Enable glyphs on PrivX by adding the following lines in configura...
Wed, 13 May, 2020 at 3:00 PM
Deploy script unable to build trust using an AWS CA TLS certificate
Symptoms The deploy script is unable to build trust and fails with error: Failed to authenticate with PrivX: [SSL: CERTIFICATE_VERIFY_FAILED] certificate ...
Mon, 15 Jun, 2020 at 3:05 PM
Error "proxy server is refusing connections" during Web Connections on RHEL8
Symptoms Browser displays "proxy does not allow connections" or similar error message when connecting to web targets on RHEL8. Solution RHEL8 f...
Thu, 2 Jul, 2020 at 12:50 PM